Customer Support Email: info@elorienne.com
At Elorienne, we want you to love what you wear. If something isn't right, we’re here to make the process smooth and simple.
Return Policy
We offer a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in original condition, unworn, unwashed, with tags attached
- Must be returned in the original packaging
- A receipt or proof of purchase is required
To initiate a return, please contact us at info@elorienne.com.
Once your return is accepted, you’ll receive:
- A return shipping label
- Instructions on how and where to send your package
Note: Items sent back without prior return approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at info@elorienne.com. We will evaluate the issue and make it right.
Exchange Policy
We offer exchanges within 7 days of delivery. To qualify:
- Products must be unworn, unwashed, unused, and in original condition
- All tags must be attached
- Exchange delivery may take up to 7 working days
If you'd like to exchange a product, we recommend:
- Returning the item
- Once accepted, place a new order for the replacement item
Refunds
Once we receive and inspect your return, we’ll notify you of approval status.
If approved:
- Refunds will be processed to your original method of payment
- If refund is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days
If 15 business days have passed since your refund was approved and you haven’t received it, contact us at info@elorienne.com/ 8460466538.
Need Help?
For any return or exchange-related questions, don’t hesitate to contact us:
📧 Email: info@elorienne.com
📞 Phone: 8460466538
We’re here to ensure your experience with Elorienne is smooth, transparent, and satisfying.